CellarPass Help Center

Lost Password & Account Info

• CellarPass Guest Account

• What do I do if I have forgotten which email address I used?

• Does CellarPass recognize when I'm a special club member with the property?

• Does CellarPass protect my privacy and personal data?

• How can I retrieve my lost password?

Reservations

• Are Reservations Instantly-confirmed on CellarPass?

• Why Am I Required to Complete COVID-19 Questionnaire?

• CellarPass Privacy Policy

• Can I make changes to my reservation online?

• Can I reschedule my reservation online?

• Can I cancel my reservation online?

• Why do I have to book reservations for your featured properties?

• How long does it take to receive a confirmation or purchase receipt email?

• Why do some properties required a credit card to book?

• Can I book a reservation directly with the property?

• Can I call CellarPass about my reservation?

• I'm a hospitality professional, can I book on behalf of my guests?

• Why do you not have properties or events in all states?

• Why can't I book back-to-back reservations?

Tickets & Passports

• Credit Card on File Guidelines

• Locating My Ticket Purchase

• Where are my tickets & passports?

• I don't recognize this CellarPass charge on my credit card statement

• Can I change the information on my ticket after purchase

• How do I confirm my ticket purchase went through?

• Can I get a refund on my ticket purchase?

• Can I buy tickets to any special events?

• Contacting Event Host- Ticketing & Passports

Reviews & Comments

• What are the Experience Reviews?

• How can I leave a review about my visit?

CellarPass Business Subscriptions

• Does CellarPass Offer Training on Subscription Plans?

• How Do I Sign-up for CellarPass as a Business Owner?

• Importing Reservations from OpenTable

• Importing Reservations from Tock

• Importing Reservations from VinoVisit

Tips for Webdesigners

• CellarPass' Commitment to Access to All

• Installing the CellarPass v3.01 Javascript Widget For Webdesigners

• Installing the CellarPass v3.01 Widget via iFrame for Webdesigners

• Setting Up Google Tag Manager for Google Enhanced eCommerce (Reservations)

• Facebook Pixel Integration

Business Professional Tips & Tricks

• The Delicate Balance of Managing a Special Event in Crisis

• Properly Communicating Business Closures Tips & Tricks

CellarPass Guest Link Pro App

• Using Guest Link Pro to Check in Passport Guests

• Learn More About CellarPass Guest Link Pro (Business Use Only)

• Configuring the CellarPass Guest Link Pro App for iOS & Android (Business Use Only)

• Forgot Password (Guest Link App)

CellarPass Table Pro App

• Learn more about CellarPass Table Pro

• Downloading & Configuring the Table Pro iPad App

• Forgot Password (Table Pro App)