CellarPass Help Center

SECTION 1- Confirm Your CellarPass Subscription

In order to use the TablePro iOS app, you'll need to be an active Table Pro account. You can verify that you are a Table Pro-level account by logging into the CellarPass backoffice and looking at your plan name just below the left-hand navigation.

Basic, Professional and Enterprise subscriptions do NOT have access to Table Pro features, nor can successfully log into the Table Pro iOS iPad app.

NOTE: Searching through the Apple App Store on an iPhone, the Table Pro iOS app will not be displayed. You will need to be on your iPad device to see the app.

SECTION 2- Download TablePro App from Apple App Store

In our first couple of steps, you confirmed that your iPad device is running iOS 10 or later and is fully charged. Now that you have confirmed the requirements have been met, it's time to download the CellarPass Table Pro app to your iPad. Be sure you are on a fast internet connection and not attempting to use a cellular connection to download as the app is over 30Mb. [[Download Table Pro]]

1. Go to the Apple App Store on your iPad and search CellarPass Table Pro

2. From the list of matches, select CellarPass Table Pro, confirming that is has our proper "fox" logo associated with it.

3. Once you have downloaded the app and installed it, go ahead and launch the app.

4. If a Login screen is displayed, your iPad is compatible. If the app or screen does not load, then you'll need to check the iOS version the iPad is running and re-attempt.

5. If you have confirmed that you have a compatible iPad and it has been upgraded to iOS  10 and still run into issues, please submit a support ticket.

SECTION 3- Configuring the Access Credentials for the iPad TablePro App

Okay, you have the iPad running and have confirmed that you can successfully load the Table Pro iPad app login screen. The next step is to configure the App Credentials.

1. Log into CellarPass by going to http://www.cellarpass.com/manage

2. On the left, main navigation, select Settings.

3. In the Settings drop down, select Member Configuration.

4. In the Configure Settings panel, locate the two fields, Table Pro App Username and Table Pro App Password. (DO NOT ATTEMPT TO USE YOUR ADMIN LOGIN)

5. If these fields are currently blank, you MUST assign a strong Username and Password. Do not make these easy to guess by mischievous outside people. Yes, this is case sensitive.

6. Click the Save button to save the changes.

SECTION 4- Logging Into the iPad TablePro App

Now that you have setup the iPad Table Pro App credentials, you are ready to setup your iPad(s) to log in. Be sure that the iPad is fully charged or plugged in. 

You have two options to gain access to the TablePro app on your iPad device:

  1. Manually using your MemberID, TablePro App Username and TablePro App Password

  2. Using the QR Code method (recommended)

NOTE: The TablePro app nor Guest Link Pro app use your personal login credentials to gain access.

1. ACCESSING TABLEPRO APP USING MANUAL METHOD

1. Grab the iPad device you installed TablePro. launch the TablePro app..

2. Select the Manual method to gain access to the app.

3. Using the credentials you setup in Section 3, enter the MemberID, TablePro App Username and TablePro App Password into your iPad device.

4. Once the credentials have been entered, click the Sign In button.

NOTE: The TablePro app and Guest Link Pro app Settings are not interchangeable. So if you run into issues setting up the app or get a "You do not have permissions", this is most likely caused by trying to use the wrong set of credentials when authenticate the app.

2. ACCESSING TABLEPRO APP USING QR CODE METHOD

1. Using your laptop or desktop device, log into CellarPass by going to http://www.cellarpass.com/manage

2. On the left, main navigation, select Settings.

3. In the Settings drop down, select Member Configuration.

4. In the Configure Settings panel, the TablePro configuration section on the right- hand side. Click the QR button.

5. In doing so, a new window will appear with a QR code.

6. Now grab your iPad and launch the TablePro app on your device.

7. Select the QR Code option.

8.The device may ask for permissions to have access to your Camera, click Yes.

9. Point the device's camera at the screen that is displaying the QR code.

10. Once the device recognizes the QR code on your PC's screen, it will authenticate and give you access to the TablePro app.

If you continue to have issues logging into the app, please submit a support request.